FAQs

General information

What is Gardenuity?

Gardenuity is an online custom garden kit company that delivers a truly personalized shopping and gardening experience. You provide your location, and we’ll offer garden options that match you based on your local weather. Then, you can review your order and purchase. Each complete custom garden kit contains everything you need to plant and grow a healthy garden.

How does it work?

Based on your zipcode and current weather conditions, we match you with garden options that you will be able to successfully grow and harvest. Your complete garden kit is then shipped directly to your doorstep. Each order includes pre-portioned soil, custom compost, plant food, a portable planter, a farm-started plant or organic seeds (perfectly spaced in a biodegradable paper), and an automatic Grow Pro membership.

Why grow with Gardenuity?

Gardenuity makes growing veggies and herbs fun and simple. We only offer plants you’ll have real success growing. We deliver everything you need in one box to your door, and we provide the expertise to help facilitate a successful harvest.

How much does it cost?

The outdoor MoGrow garden kits range from $39 to $58. The grow bags are reusable, and the refresher kits range from $29-$42. Indoor herb garden kits are $28, with refresh options available from $8.

Where do the live plants ship from?

Our complete live plant kits ship directly from our farm partners (no waiting or wilting in a warehouse somewhere).

What are seed squares?

Seed squares make gardening with seeds convenient, smart, and easy. In a seed square, organic seeds are strategically spaced and placed in organic biodegradable paper. Place the complete seed square sheet on top of the soil and water for 10 days — your garden will be off to a healthy start.

What’s included in my garden kits?

Your MoGrow garden kit will include either an organic seed square or farm-started plant, pre-portioned soil, portable grow bag, custom foundation compost, soil primer, triple blend fertilizer, micro nutrients specifically formulated for your plants based on season and location, 30 and 60-day feedings, and personalized Grow Pro guidance.

MoGrow refresher kits include a new seed square or farm-started plant, additional custom compost to refresh your existing soil, soil primer, triple blend fertilizer, micro-nutrients, 30 and 60-day feedings and continued Grow Pro Support. Kits range from $29-$42.

Your InBox of Herb kit ships with a ready to enjoy, farm-started herb plant, bamboo planter, root boost, and a ten-day feeding. Plus, you’ll receive creative recipes from local chefs, mixologists, and food bloggers via email.

Subsequent herb orders ship with the plant, root boost, and a 10-day feeding. The cost of refresher herb kits are $8.

How much space do I need for my MoGrow?

For veggies, all you need is approximately 2 square feet of outdoor space — a patio or balcony is perfect. For InBox of herbs, our bamboo planter boxes measure 5”x5”, so you only need a tabletop, countertop, or desktop to enjoy.

How often should I water my plant?

How much is too much or not enough water for your garden? There is a fine line between not enough water and too much water. When heat and hours of sunlight increase it's important to water consistently. In general, early morning or early evening is the optimal time to water your garden. This gives your plants time to absorb the water before the heat of the day kicks in and also allows excess water on the plant to evaporate quickly so your garden is not vulnerable to fungus.

When your soil is dry to the touch give your garden a drink. A good rule of thumb is to check the first inch or so of the soil and if it is dry you need to water. In the heat of the summer it is important to water every day. Always try to water your soil, not the leaves. See the video link below for more tips! Watch video.

Guarantee & Grow pro®

What is the Grow Pro membership?

Think of our Grow Pro partners as personal trainers but for gardening. The Grow Pro service is expert at getting things to grow, and our partners are by your side whenever you need help. You’re automatically registered for our Grow Pro program when you order a MoGrow kit. Grow Pro partners will send you notifications via email about things like what to do during rough weather in your area and what you should expect during various stages of the growing process.

When does my Automatic Grow ProMembership begin?

Immediately. With the purchase of a Gardenuity garden you are automatically enrolled in Grow Pro. The Grow Pro membership is included in the price of each kit.

What is a Grow Guarantee?

We said we won’t let you fail, and we’re keeping our word. If for any reason at all your Gardenuity garden fails before you get a harvest, we’ll send you a new, in-season option. No questions asked. Contact guarantee@gardenuity.com , and we'll get you growing again in no time. Need to do one for indoor, one for outdoor.

What are weather notifications?

In the case of inclement weather (or any weather that could be hard on your plant), our Grow Pro partners will send you a notification about exactly what to do with your specific plant to avoid damage.

Deliveries, shipping & orders

When will I receive my order?

Live plants ship directly from our farm partners (no waiting in a warehouse somewhere) and ship Mondays, Tuesdays, or Wednesdays in a separate box from your kit. Organic seed squares ship in 1-2 business days inside your kit. Read more...

How do returns work?

Email returns@gardenuity.com to process a return or exchange. Note: depending on the day, it may take up to 48 hours to receive a response.

What types of payment do you accept?

We accept all major credit cards. Please note online orders are executed with real-time credit card processing, and your card will be charged at the time you place your order.

Gifts

Sending a gift?

Send us a note to gifts@gardenuity.com, and we will happily enclose a personalized note to your gift recipient.